Privacy Policy
Effective date: 21 January 2026
Last updated: 21 January 2026
1) Who we are (Data Controller)
This website is operated under the brand Fjords of Bergen.
The data controller for personal data processed via this website is:
Fjord Chartering AS
Org. no.: 933 406 229
Address: Bordalsvegen 541, 5708 Voss, Norway
Email: post@fjordsofbergen.no
Phone: +47 41 22 48 86
Website: https://fjordsofbergen.no
If you have questions about this Privacy Policy or our processing of personal data, contact us using the details above.
2) Scope
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, contact us, request information, book services, and interact with our marketing/advertising.
This policy is intended to comply with the EU General Data Protection Regulation (GDPR) as implemented in Norway through the Personal Data Act (Personopplysningsloven).
3) Personal data we collect
Depending on how you use our site/services, we may process the following categories of personal data:
A. Contact and enquiry data
Name, email address, phone number
Message content and any attachments you submit
Date/time of enquiry and related correspondence
B. Booking and service data
When you book or request a booking we may process:
Name, email address, phone number
Booking details (service selected, date/time, number of participants, notes)
Information you enter in booking/intake fields (e.g., nationality or preferences)
Communication related to changes/cancellations
C. Website usage and device data (cookies)
IP address (may be processed by our platform and analytics tools)
Device, browser, and approximate location derived from IP
Pages viewed, clicks, and interactions
This involves cookies and similar technologies. See our Cookie Policy: [link to /cookie-policy].
D. Marketing and advertising data
If you consent to advertising cookies, we may process:
Information about your interactions with our ads and website
Events used for measurement (e.g., page views, conversions)
Audiences for retargeting (where applicable)
Payment note: We do not process online card payments on this website. If payments are arranged, they are handled separately outside the website booking flow.
Sensitive personal data: We do not intend to collect special category data. Please do not submit sensitive data through forms unless necessary.
4) Why we process personal data (purposes and legal bases)
We only process personal data when we have a valid legal basis under GDPR:
A. To provide and administer services and bookings
Managing bookings, confirmations, reminders, changes/cancellations, and customer support.
Legal basis: GDPR Art. 6(1)(b) (contract / steps prior to contract)
B. To respond to enquiries and provide customer support
Legal basis: GDPR Art. 6(1)(f) (legitimate interests) and/or Art. 6(1)(b)
C. To operate, secure, and improve our website
Security, troubleshooting, and essential functionality.
Legal basis: GDPR Art. 6(1)(f) (legitimate interests) and necessity for essential cookies.
D. Analytics (Google Analytics 4)
We use Google Analytics 4 (GA4) to understand how visitors use our site and to improve content and performance. GA4 may process online identifiers (including cookies) and device information.
Legal basis: GDPR Art. 6(1)(a) (consent) for non-essential analytics cookies.
E. Advertising and marketing measurement (Meta / ads)
We use advertising and marketing measurement tools (including Meta pixels or similar) to measure campaign performance and to show relevant ads to people who have visited our website (retargeting), where enabled.
Legal basis: GDPR Art. 6(1)(a) (consent) for advertising cookies.
You can manage or withdraw your consent at any time via the cookie banner and “Cookie Preferences”.
5) Who we share personal data with (processors)
We use trusted service providers who process data on our behalf under data processing agreements:
Squarespace (website hosting, site tools, forms, and related services)
Squarespace Scheduling / Acuity Scheduling (booking management and communications)
Google Analytics (GA4) (website analytics, subject to your consent)
Meta / advertising platforms (marketing measurement and retargeting, subject to your consent)
We only share data to the extent necessary for the purposes described in this policy. We do not sell personal data.
6) International transfers (outside EEA)
Some providers may be located outside Norway/EEA (for example in the United States) or may access data from outside the EEA. Where required, transfers are safeguarded using appropriate mechanisms such as the EU Standard Contractual Clauses (SCCs) and additional measures where necessary.
You can contact us to request more information about relevant safeguards.
7) How long we keep personal data (retention)
We keep personal data only as long as necessary:
Enquiries: Typically up to 24 months after last contact.
Bookings: Typically up to 24 months after completion/cancellation for operations and dispute handling.
Consent logs (cookies/marketing): Retained to document compliance and until you change/withdraw consent.
Analytics/advertising data: Retained according to the settings of the relevant tools and our configuration
You may contact us for more details on retention settings.
8) Your rights under GDPR
You may have the right to:
access, rectification, erasure, restriction
data portability
object to processing based on legitimate interests
withdraw consent at any time where consent is the legal basis
lodge a complaint with Datatilsynet (Norwegian Data Protection Authority)
To exercise your rights, contact us at post@fjordsofbergen.no. We may need to verify your identity.
9) Security
We implement appropriate technical and organizational measures to protect personal data, including access controls and the security features provided by our platform vendors. No online system is completely risk-free.
10) Children
Our services are not intended for children, and we do not knowingly collect personal data from children without appropriate consent.
11) Automated decision-making
We do not use personal data for automated decision-making that produces legal or similarly significant effects.
12) Changes to this Privacy Policy
We may update this policy from time to time. The latest version will be published on our website with an updated “Last updated” date.
13) Contact
Fjord Chartering AS (Fjords of Bergen)
Bordalsvegen 541, 5708 Voss, Norway
Org. no. 933 406 229
Email: post@fjordsofbergen.no
Phone: +4741 22 48 86